Homeowners’ and condo owners’ associations are tasked with adhering to the neighborhood’s governing documents. They help improve the appearance of the community for resident use. Associations can hire a community manager to help with administrative tasks. Here is more information about the role of community management in resident satisfaction:
Listening to Feedback
Homeowners’ associations, or HOAs, may be required by the governing documents to hold annual meetings. During these gatherings, upcoming projects and community issues are discussed. These meetings provide residents with the opportunity to voice their opinions and concerns, enabling the association to become aware of public sentiment and address any questions. A community association management company can create agendas and take notes, making sure that resident feedback is not lost after the meeting. Listening to the opinions provided by the community allows the HOA or condo owners’ association (COA) to focus on projects and policies that serve homeowners’ needs.
Home or condo owners are also able to ratify the budget and vote on new rules and board members. The HOA is responsible for gathering a quorum, or the minimum number of homeowners required to hold the meeting. This helps make sure that more of the community has the opportunity to vote. Electronic voting offers more convenience for residents with busy work schedules. Knowing what the assessments, or HOA fees, are going towards and having a say in policy can promote compliance among residents; this helps prevent late assessments and reduces arguments.
Addressing Complaints and Requests
Homeowners have the right to have their complaints heard by the association; these may include noise complaints or feedback about HOA assessments being too high. Requiring community members to make submissions in writing helps the HOA receive and process complaints. Associations should provide an email address or a community portal for residents and treat every homeowner with respect. This helps promote positive communication between homeowners and the association. A community management team can help create a formal complaint process and provide conflict resolution strategies.
Some issues are able to be resolved with a written response to explain a policy, while others require an investigation. Handle all complaints fairly and quickly, and avoid any signs of favoritism. This helps prevent escalation in disputes.
If a resident plans to make a visual adjustment to the exterior of their home, such as adding a deck or painting the house a new color, they may be required to submit an alteration request to the HOA. The association reviews the request to make sure that the proposed change is safe and fair to the other homeowners. This includes checking the proposal against the community’s architectural guidelines. Associations should process requests promptly to reduce delays.
Handling Community Maintenance and Projects
The HOA or COA is responsible for the maintenance of the common areas. This can include playgrounds, green spaces, pools, and clubhouses. The association also addresses issues that impact common elements, such as roofing. Hiring vendors for maintenance services helps keep spaces clean and in good repair. Responsible project management also allows for prompt repairs after a flood or fire; this enhances the quality of life for residents, enabling them to participate safely in recreational activities and have a high-quality living space.
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Learn More About Community Management
Promoting trust between the association and residents allows for more cooperation, helping residents to take an active role in their community. This creates opportunities for homeowners to establish positive connections with each other; this forms a safe, harmonious environment for people to live in. A community association management team may help the HOA or COA manage financial tasks and legal responsibilities. Contact a community association management team today to learn more.
